Article ID: 810556
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional
SYMPTOMS
When you try to search for a file by using the All files and folders search command, the Look In box may not display any mapped network drives or installed CD-ROM drives.
CAUSE
This problem may occur if a policy is set to hide local drives.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------- 10-Feb-2003 01:50 1.0.0.3519 798,782 Srchui.dll
WORKAROUND
To work around this problem, type the drive path in the Look In box.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
After you install this update, with the Group Policy set to hide local drives, the Local Hard Drives (Drive_letter:) search option is still available, but it does not provide direct access to the now hidden drives. However, it does search other available folders that are physically stored on your local drives such as My Documents, Desktop, and others.
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbui kbqfe kbwinxppresp2fix kbfix kbbug kbgpo kbshell KB810556
