Article ID: 810403
Article Last Modified on 2/19/2007
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
When Filtering is enabled in Exchange 2000, some messages may be unexpectedly filtered. As a result, these messages may not delivered. This behavior occurs if the following conditions are true:
- The All message with Blank sender Filtering option is selected. To view this option, start Exchange System Manager, and then expand Global Settings. Right-click Message Delivery, click Properties, and then click the Filtering tab.
- The incoming SMTP message contains extended characters in the RFC822 sender display name.
If you select the Archive filtered messages option on the Filtering tab, you can check what messages are filtered. These messages appear in the Program files\Exchsrvr\Mailroot\Vsi 1\Filter folder.
RESOLUTION
Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Filtering
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 22-Nov-2002 21:01 6.0.6371.0 73 728 Turflist.dll
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Additional query words: XADM
Keywords: kbhotfixserver kbqfe kbfix kbexchange2000presp4fix kbbug KB810403
