Article ID: 810023
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
Some multiple-protocol encapsulated data streams may cause DirectShow TV receiver programs to stop responding (hang).
CAUSE
DirectShow graphs that receive digital television broadcasts can be configured to extract Internet Protocol (IP) data from the broadcast. Some sequences of broadcast IP data may cause the DirectShow graph to stop responding.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform --------------------------------------------------------------- 20-Dec-2002 10:01 5.1.2600.1153 14,848 Mpe.sys x86 20-Dec-2002 10:00 5.1.2600.1153 8,064 Ndisip.sys x86 20-Dec-2002 18:01 5.1.2600.1153 35,584 Mpe.sys IA64 20-Dec-2002 18:00 5.1.2600.1153 23,808 Ndisip.sys IA64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB810023
