Microsoft KB Archive/78008

Knowledge Base

Troubleshooting Third Party Memory Managers

Article ID: 78008

Article Last Modified on 11/26/2003

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APPLIES TO

• Microsoft MS-DOS 2.11 Standard Edition
• Microsoft MS-DOS 3.1
• Microsoft MS-DOS 3.2 Standard Edition
• Microsoft MS-DOS 3.21 Standard Edition
• Microsoft MS-DOS 3.3 Standard Edition
• Microsoft MS-DOS 3.3a
• Microsoft MS-DOS 4.0 Standard Edition
• Microsoft MS-DOS 4.01 Standard Edition
• Microsoft MS-DOS 5.0 Standard Edition

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This article was previously published under Q78008

SUMMARY

When troubleshooting on a computer with a third-party memory manager, you must minimize the variables by temporarily removing the memory manager. Occasionally, it is also necessary to substitute other memory managers to determine the cause of the problem.

MORE INFORMATION

To troubleshoot the memory manager problem, do the following:

1. Remove everything from the AUTOEXEC.BAT and CONFIG.SYS files except the following:

   CONFIG.SYS

      files=
      buffers=
      shell=
                           

   AUTOEXEC.BAT

      path
      prompt $p$g
   
      third party memory managers
      third party disk partitioners
      statements needed to run application that is being tested
                           

2. Remove the third party memory manager. If some sort of memory manager is necessary to produce the problem, replace it with a Microsoft memory manager.
3. If using the Microsoft memory manager solves the problem, either
   
   
   • Use Microsoft's memory manager. -or-
     
     
   • Call the third party memory manager manufacturer for assistance.

If the above steps do not solve the problem, continue to troubleshoot with the Microsoft memory manager. Sometimes a combination of steps will solve the problem.

Additional query words: tshoot 3.0 3.00 3.1 3.10 3.2 3.20 3.21 3.22 3.3 3.3a 3.30 3.30a 4.0 4.0a 4.00 4.00a 4.01 4.01a 5.0 5.00 5.0a 5.00a

Keywords: KB78008

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