Article ID: 332134
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003 SP1
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
This article was previously published under Q332134
SYMPTOMS
Some characters from End User Defined Character (EUDC) fonts may not appear correctly in Microsoft Windows XP and in Microsoft Windows Server 2003. Characters from various other fonts that have code points in the Private Use Area (PUA) may appear instead of the EUDC font characters that you expect.
Fujitsu Japan first reported this problem. Fujitsu noted that some characters that have PUA code point assignments in some of the Windows core Latin fonts were displayed instead of the EUDC font characters. Additionally, some characters that have PUA code point assignments in some of the Windows default East Asian fonts were displayed instead of the EUDC font characters.
Note This problem is not specific to a particular language, locale, or EUDC font. This problem might occur with any language or locale when you use characters that you have defined in an EUDC font.
CAUSE
This problem occurs because many Latin fonts and some East Asian fonts that are included with Microsoft Office programs and with Windows contain characters that are mapped to the PUA. An Office program accesses a sequence of these fonts when a character is not contained in the current font before that Office program accesses EUDC fonts. Additionally, Windows currently accesses fonts in the operating system font-link chains before Windows accesses EUDC fonts.
Therefore, if any one or more of the following conditions are true, the character from the current font, the character from the Office program's font, or the character from the font in the operating system font-link chain is accessed first and then displayed:
- The current font has a character that is mapped to the PUA at the same code point as a character in your EUDC font.
- A font that an Office program accesses has a character that is mapped to the PUA at the same code point as a character in your EUDC font.
- A font in the operating system font-link chain has a character that is mapped to the PUA at the same code point as a character in your EUDC font.
RESOLUTION
Install the hotfix that is mentioned in the "Hotfix information" section. This hotfix works with the following operating systems:
- Windows XP
- Windows XP Service Pack 1 (SP1)
- Windows XP Service Pack 2 (SP2)
- Windows Server 2003
- Windows Server 2003 Service Pack 1 (SP1)
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP and for Windows Server 2003. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
322389 How to obtain the latest service pack
889100 How to obtain the latest service pack for Windows Server 2003
Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, Windows XP with SP1, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Simsun.ttc | Not Applicable | 10,512,288 | 09-Jul-2003 | 09:39 | Not Applicable |
Windows XP with SP2, x86-based versions
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Simsun.ttc | Not Applicable | 10,512,288 | 24-May-2006 | 06:48 | Not Applicable | SP2QFE |
Windows XP, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Simsun.ttc | Not Applicable | 10,512,288 | 09-Jul-2003 | 09:39 | Not Applicable |
Windows Server 2003 hotfix information
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 x86-based versions
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Simsun.ttc | Not Applicable | 10,512,288 | 16-Oct-2003 | 15:57 | Not Applicable | RTMQFE |
Windows Server 2003 SP1, x86-based versions
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Simsun.ttc | Not Applicable | 10,512,288 | 06-Oct-2006 | 07:35 | Not Applicable | SP1QFE |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Simsun.ttc | Not Applicable | 10,512,288 | 05-Oct-2006 | 21:38 | Not Applicable |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Simsun.ttc | Not Applicable | 10,512,288 | 05-Oct-2006 | 21:40 | Not Applicable |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
Keywords: kbbug kbfix kbqfe kbprb kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver kbwinserv2003sp2fix KB332134
