Article ID: 332114
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Word 2002 Service Pack 1 (SP-1)
- Microsoft Word 2002 Service Pack 2
This article was previously published under Q332114
SYMPTOMS
When you open a document that contains text form fields, and the document has been saved as a Rich Text Format (rtf) file, the font formatting of the form field may change to another font. The font might change to a font that contains double-byte characters, such as MS Mincho, MS Gothic or Arial Unicode MS. One or more of these fonts must be installed for this problem to occur.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name ------------------------------------------------ 25-Oct-2002 08:07 5,728,836 Winword.msp 25-Oct-2002 08:28 5,639,208 Winword_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name -------------------------------------------------------- 24-Oct-2002 18:44 10.0.4622.0 10,598,984 Winword.exe
WORKAROUND
To work around this problem, use any of the following methods:
- Put the insertion point in the form field, and then press the DELETE key. The font of the form field reverts to the original font and point size. You may want to automate this process by using a macro.
- Do not save the file as an .rtf file.
- Remove the MS Mincho, MS Gothic and Arial Unicode fonts from your computer.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office XP Service Pack 3.
Additional query words: WD2002
Keywords: kbqfe kbhotfixserver kbui kbenv kbbug kbfix KB332114
