Article ID: 332014
Article Last Modified on 8/28/2007
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q332014
SYMPTOMS
If you install MSN, the Microsoft Network, Messenger version 5.0, you cannot see the status of your MSN buddies in Outlook 2002.
CAUSE
The MSN Messenger 5.0 client uses a new method for controlling what programs can access the client. MSN Messenger 5.0 uses a lock and key method where programs, such as Outlook 2002, must have specific access to the client. If you have Outlook 2002 installed with the latest service pack, Outlook 2002 cannot access the MSN Messenger 5.0 client to determine the status of MSN buddies.
WORKAROUND
If you must see the status of your MSN buddies in Outlook 2002, follow these steps to remove MSN Messenger 5.0, and install an earlier version of the MSN Messenger to work around this behavior.
How to remove MSN Messenger 5.0
Because there are several versions of Microsoft Windows, use the appropriate steps for your version of Windows.
Microsoft Windows XP:
- Click Start, and then click Control Panel.
- Double-click Add or Remove Programs.
- In the list of currently installed programs, click MSN Messenger 5.0, and then click Remove.
- Click Yes when you are prompted to confirm the removal.
- Close the Add or Remove Programs window.
Microsoft Windows 2000:
- Click Start, click Settings, and then click Control Panel.
- Double-click Add or Remove Programs.
- In the list of currently installed programs, click MSN Messenger 5.0, and then click Remove.
- Click Yes when you are prompted to confirm the removal.
- Close the Add or Remove Programs window.
Microsoft Windows Millennium Edition (Me), Microsoft Windows 98, or Microsoft Windows NT 4.0:
- Click Start, click Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, click MSN Messenger 5.0, and then click Add/Remove.
- Click Yes when you are prompted to confirm the removal.
- Close the Add or Remove Programs window.
How to Install an Earlier Version of MSN Messenger
To install an earlier version of MSN Messenger, visit the following Microsoft Web site that is appropriate for your version of Windows:
- Install Windows Messenger 4.7 for Microsoft Windows XP
- Install MSN Messenger 4.6 for Microsoft Windows 2000 or Microsoft Windows NT 4.0 Service Pack 6 (SP6)
IMPORTANT: Before you install MSN Messenger 4.6 for Windows on Windows NT 4.0, download and install Microsoft Windows NT Service Pack 6. - Install MSN Messenger 4.6 for Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)
For general information about available Messenger downloads, visit the following Microsoft Web site:
NOTE: MSN Messenger 5.0 is not compatible with the Exchange Instant Messaging service. For the latest Microsoft Exchange Server-enabled version of Windows Messenger, visit the following Microsoft Web site:
Keywords: kbprb KB332014
