Article ID: 331788
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Outlook 2002 Service Pack 1 (SP-1)
This article was previously published under Q331788
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
SYMPTOMS
If you preview an e-mail message that has a custom layout in the Preview pane in Outlook 2002, the custom layout does not appear as expected, and you receive the following error message:
RESOLUTION
Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the appropriate registry key and to activate the hotfix.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
---------------------------------------------------
12-Nov-2002 12:24:00 2,287,332 Outlook.msp
12-Nov-2002 01:59:00 5,154,032 Outlookff.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
08-Aug-2002 19:22:19 10.0.4406.0 137,800 Impmail.dll
12-Sep-2002 19:52:41 10.0.4510.0 47,688 Outlook.exe
19-Sep-2002 13:23:05 10.0.4517.0 105,032 Envelope.dll
11-Oct-2002 14:14:12 10.0.4608.0 346,696 Exsec32.dll
11-Oct-2002 14:14:24 10.0.4608.0 92,744 Outlmime.dll
08-Nov-2002 13:47:23 10.0.4705.0 539,208 OutlCM.dll
08-Nov-2002 13:47:27 10.0.4705.0 6,314,568 Outllib.dll
08-Nov-2002 13:47:31 10.0.4705.0 121,416 Outlph.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
This fix was designed for a specific scenario and has a relatively limited scope. It is most likely not suitable for most scenarios where custom forms are used. This fix will only permit you to preview custom forms that do not have Visual Basic Scripting Edition (VBScript) code in them. Additionally, the fix will only work if you also set registry keys to change the default Outlook form that changes the form that is used for all the items of that type in all folders.
For more information about how to change Outlook's default forms, click the following article number to view the article in the Microsoft Knowledge Base:
241235 How to globally change the default forms in Outlook by using the Forms Administrator utility
To activate this fix so that Outlook 2002 displays custom forms that use a predefined form type, follow these steps.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.To activate this hotfix, follow these steps:
- Quit .
- Click Start, click Run, type regedit, and then click OK.
- Locate and then click to select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Custom Forms\Preview
- After you select the key that is specified in step 3, point to New on the Edit menu, and then click New String Value.
- Type IPM.NOTE.FOO.v.1.2.3, and then press ENTER.
- Right-click IPM.NOTE.FOO.v.1.2.3, and then click Modify.
- In the Value data box, type "IPM.NOTE", and then click OK.
- On the File menu, click Exit to quit Registry Editor.
Note In this example, IPM.NOTE.FOO.v.1.2.3 is the custom form that does not appear as expected in the Preview pane. The value of "IPM.NOTE" indicates that the form should appear as an IPM.NOTE type form. If you have multiple forms, you can add multiple string values by using the same format as the first one.
Keywords: kbqfe kbhotfixserver kbforms kberrmsg kbofficexppresp3fix kbbug kbfix KB331788
