Knowledge Base

Windows Explorer Cannot Show Share Contents on a Windows 2000 Server

Article ID: 331708

Article Last Modified on 5/18/2007

APPLIES TO

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q331708

SYMPTOMS

If the RestrictAnonymous registry value is set to 1 and the Guest account is enabled on a Microsoft Windows 2000-based file server, Windows Explorer on the Windows XP-based client computer cannot show the contents of a share on the Windows 2000-based file server, even if you have permission on the share. When this problem occurs, you receive the following error message:

Windows cannot find '\\server\share\'. Check the spelling and try again, or try searching for the item by clicking the Start button and then clicking Search.

CAUSE

This problem is caused by an unnecessary call to WNetGetResourceInformation.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size        File name    Platform
   --------------------------------------------------------------------
   19-Nov-2002  01:53  6.0.2800.1143   8,239,104  Shell32.dll  x86
   19-Nov-2002  01:53  6.0.2800.1143  14,363,648  Shell32.dll  IA64
   18-Nov-2002  23:31  6.0.2800.1143   8,239,104  Wshell32.dll IA64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB331708