Article ID: 331695
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Media Center Edition 2002
- Microsoft Windows XP Professional for Itanium-based systems
This article was previously published under Q331695
SYMPTOMS
When a computer running Microsoft Windows XP Service Pack 1 (SP1) resumes from hibernation, certain USB 2.0 devices may appear to be removed, and therefore they no longer function.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP
Date Time Version Size File name
------------------------------------------------------
09-Nov-2002 21:11 5.1.2600.1142 19,456 Usbehci.sys
Windows XP 64-Bit Edition
Date Time Version Size File name
--------------------------------------------------------------
09-Nov-2002 17:11 5.1.2600.1142 64,384 Usbehci.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
USB 2.0 devices known to be affected by this problem include:
- Toshiba Style Bay TV Tuner kit
- Orange Micro iBot2 Web camera
- RATOC Systems U2-MDK1 REX-Dock USB 2.0 drive enclosure
- RATOC Systems U2SCX USB 2.0-UltraSCSI adapter cable
These devices all use a Cypress CY7C68013 or CY7C68300 USB 2.0 interface.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbbug kbfix kbqfe kbwinxppresp2fix KB331695
