Article ID: 331490
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q331490
SYMPTOMS
When users log on from a terminal session, Userinit.exe may stop working. Users may also receive the following error message that refers to USERINIT.EXE in the window title bar in the Terminal Services client session:
You may also receive the following event message in the system event log on the terminal server:
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: MM/DD/YYYY
Time: 6:52:31 AM
User: N/A
Computer: computername
Description:
Application popup: userinit.exe - Application Error : The instruction at "0x77f8fe43" referenced memory at "0x00c50000". The memory could not be "read". Click on OK to terminate the program
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 01-Nov-2002 20:04 5.0.2195.6023 381,712 Printui.dll 01-Nov-2002 20:04 5.0.2195.6112 55,056 Wlnotify.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbtermserv kbwin2ksp4fix kbhotfixserver KB331490
