Article ID: 331331
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Outlook Express 6.0
This article was previously published under Q331331
SYMPTOMS
After you install the Multilingual User Interface (MUI) or Language Interface Pack (LIP) on a computer that is running the United States version of Microsoft Windows XP, if you use the Outlook Express 6.0 New Message option with any localized user interface, the Formatting toolbar is no longer available. This problem occurs with all localized MUI or LIP versions of Windows XP.
CAUSE
This problem occurs because Outlook Express tries to obtain all bitmap resources from the Inetres.dll file that is located in the \Program Files\Internet Explorer\MUI\Language ID folder. This Inetres.dll file contains only the localized subset of resources.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------------
06-Nov-2002 21:02 5.3.7.0 435,560 Q331331_wxp_spl_enu.exe
After you apply this fix, Outlook Express uses %Windir%\System32\Inetres.dll to obtain resources that are not localized and uses %Windir%\MUI\Fallback\LanguageID\Inetres.dll.mui to obtain the localized resources.
You must reinstall this fix each time that you add a new language in the MUI or LIP list.
WORKAROUND
To work around this problem :
- Copy the Inetres.dll file from the \Program Files\Internet Explorer\MUI\Lang-id folder to the %Windir%\MUI\Fallback\Lang-id folder.
- Rename the Inetres.dll file that you moved to the %Windir%\MUI\Fallback\Lang-id folder to Inetres.dll.mui.
- Delete the Inetres.dll file from the \Program Files\Internet Explorer\MUI\Lang-id folder.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This feature was first included in Windows XP Service Pack 2.
Additional query words:
Keywords: kbhotfixserver kbqfe atdownload kbwinxpsp2fix kbbug kbfix kbqfe kbwinxppresp2fix KB331331
