Article ID: 330575
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Word 2002 Standard Edition
This article was previously published under Q330575
SYMPTOMS
When you undo an editing action in Word 2002, the page where the editing occurred may have one line fewer than it can have. The text that should be on the last line appears on the first line of the next page.
CAUSE
This problem may occur if the editing action caused Word to automatically hyphenate a word somewhere else on the same page. When you undo the change, Word does not undo any automatic hyphenation actions that were caused by this change, and it does not recalculate the document.
This problem may occur both when you click Undo on the Edit menu, and when you use the DEL or BACKSPACE key to remove the text that you just typed.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ------------------------------------------------------- 10-Apr-2003 18:12 8,299,864 Winwordff.msp 10-Apr-2003 17:04 3,018,496 Winwordop.msp
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Version Size File name -------------------------------------------------------- 10-Apr-2003 09:32 10.0.5208.0 10,603,080 Winword.exe
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbprb kbofficexpsp2fix kbofficexppresp3fix kbhotfixserver KB330575
