Article ID: 330459
Article Last Modified on 5/17/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q330459
SYMPTOMS
Shortcut keys that are associated with desktop icons do not work after you add the policy setting that removes the frequently-used programs list from the Start menu. This policy setting is described in the following Microsoft Knowledge Base article:
292504 Policy Settings for the Start Menu in Windows XP
After you add this policy setting, the shortcut keys work until you log off or restart the computer. After you log on again, the shortcut functionality does not work.
CAUSE
This problem occurs because there is a code dependency between the display of the Remove Frequently-Used Programs List from the Start Menu policy setting and the shortcut functionality.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------------
18-Oct-2002 10:24 6.0.2800.1133 996,352 Explorer.exe
WORKAROUND
To work around this problem, do not use the Remove Frequently-Used Programs List from the Start Menu policy setting if you want to use the shortcut functionality .
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbbug kbfix kbwinxppresp2fix KB330459
