Article ID: 330374
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange 2000 Enterprise Server
This article was previously published under Q330374
SYMPTOMS
When a user whose mailbox is stored on a Microsoft Exchange Server 5.5 computer sends a message to a distribution list, the distribution list is displayed with an incorrect template when a recipient whose mailbox is stored on an Exchange 2000 Server computer opens the message and double-clicks the e-mail address of the distribution list in the To box.
CAUSE
This problem may occur if all the following conditions are true:
- The Exchange environment contains both Microsoft Exchange Server 5.5 and Exchange 2000 Server computers, where multiple messaging databases exist on an Exchange 2000 Server computer.
- A distribution list contains users whose mailboxes are stored on different messaging databases.
- A user whose mailbox is stored on an Exchange Server 5.5 computer sends a message to the distribution list.
When the store transfers a message that is sent to users whose mailboxes are stored on different messaging databases to the Message Transfer Agent (MTA), it converts the message from Transport Neutral Encapsulation Format (TNEF) to MAPI format and uses the PR_DISPLAY_TYPE and the PR_OBJECT_TYPE properties to determine whether the recipient of the message is a distribution list or a user. However, as Exchange Server 5.5 does not pass the PR_OBJECT_TYPE and the PR_DISPLAY_TYPE properties, the recipient is by default determined to be a user, and a distribution list template is not used.
RESOLUTION
Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Information Store
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 04-Jun-2003 00:46 6.0.6472.0 3,915,776 Cdoex.dll 04-Jun-2003 00:40 6.0.6472.0 827,392 Davex.dll 04-Jun-2003 00:38 6.0.6472.0 577,536 Dsaccess.dll 03-Jun-2003 23:47 6.0.6472.0 184,320 Dscmsg.dll 04-Jun-2003 00:46 6.0.6472.0 3,575,808 Excdo.dll 04-Jun-2003 00:38 6.0.6472.0 258,048 Exmime.dll 04-Jun-2003 00:40 6.0.6472.0 2,138,112 Exoledb.dll 04-Jun-2003 00:36 6.0.6472.0 81,920 Exosal.dll 04-Jun-2003 00:40 6.0.6472.0 307,200 Exprox.dll 03-Jun-2003 23:39 6.0.6472.0 49,152 Mdbevent.dll 04-Jun-2003 00:08 6.0.6472.0 2,285,568 Mdbmsg.dll 03-Jun-2003 23:41 6.0.6472.0 32,768 Mdbrole.dll 04-Jun-2003 00:38 6.0.6472.0 24,576 Mdbtask.dll 04-Jun-2003 00:37 6.0.6472.0 4,648,960 Store.exe
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: kbExchange2000preSP4septbarFix
Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp4fix kbfix KB330374
