Article ID: 330251
Article Last Modified on 4/29/2003
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q330251
SYMPTOMS
When you try to upgrade your computer from any of the following operating systems to Windows XP, the Windows XP Upgrade Advisor may report a blocking issue with SecuRemote that prevents the upgrade:
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98
You may continue to experience this behavior after you use the Add/Remove Programs tool to remove SecuRemote from your computer.
CAUSE
This issue may occur if either of the following conditions exist:
- The Check Point Software Technologies "SecuRemote" Virtual Private Networking (VPN) client software is installed on your computer.
- You removed the SecuRemote program from your computer, but one or more copies of the SecuRemote Fwenc.exe file remain on your hard disk.
RESOLUTION
To resolve this issue:
- If you have already used the Add/Remove Programs tool in Control Panel to remove SecuRemote from your computer, do not complete the rest of step 1, and go to step 2. If you have not already used the Add/Remove Programs tool in Control Panel to remove SecuRemote from your computer:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- In the list of currently installed programs, click the entry for the SecuRemote program, and then click Add/Remove.
- Follow the on-screen instructions to remove SecuRemote from your computer.
- Make sure that the Fwenc.exe file no longer remains on your hard disk:
- NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Click Start, point to Search, and then click For Files and Folders. - In the Search for files or folders named box, type fwenc.exe, and then click Search Now.
- Delete each Fwenc.exe file that is found.
- NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Run Windows XP Setup.
MORE INFORMATION
For more information about SecuRemote or to contact Check Point Software Technologies, visit the following Check Point Software Technologies Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For additional information about the Windows XP Upgrade Advisor, click the article number below to view the article in the Microsoft Knowledge Base:
307726 Description of the Windows XP Upgrade Advisor
For additional information about how to prepare to upgrade to Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
316639 HOW TO: Prepare to Upgrade Windows 98 or Windows Millennium Edition to Windows XP
For additional information about how to troubleshoot Windows XP Setup issues, click the article number below to view the article in the Microsoft Knowledge Base:
310064 HOW TO: Troubleshoot Windows XP Setup Problems When You Upgrade from Windows 98 or Windows Me
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kberrmsg kbsetup kbprb kb3rdparty KB330251
