Article ID: 330220
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
This article was previously published under Q330220
SYMPTOMS
Microsoft Outlook Web Access (OWA) does not display messages in the OWA Inbox when a "Loading..." message is displayed indefinitely.
CAUSE
This problem, although rarely experienced, occurs because of a logic error in the server side scripting code for OWA. This problem occurs when OWA performs an HTTP GET request that has the Translate header set to f (false).
RESOLUTION
Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange 2000 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Outlook Web Access
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
15-Oct-2002 18:49 71,102 Ctrl_view20.js
NOTE: Because of file dependencies, you must install Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a problem in Exchange 2000.
Additional query words: kbExchange2000preSP4marchbarFix
Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp4fix kbfix kbqfe KB330220
