Article ID: 330163
Article Last Modified on 5/7/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q330163
SYMPTOMS
When you try to create a new network connection, you may receive the following error message:
You may also be unable to install network adapters.
CAUSE
This issue may occur if the following services are disabled:
- Telephony
- Remote Access Connection Manager
- Remote Access Auto Connection Manager
RESOLUTION
To resolve this issue, enable the disabled services, and then start the services:
- Click Start, right-click My Computer, and then click Manage.
- Double-click Services and Applications, and then double-click Services.
- Right-click Telephony, and then click Properties.
- On the General tab, click Manual next to Startup type.
- On the General tab, click Start under Service status, and then click OK.
- Repeat steps 3 - 5 for the Remote Access Connection Manager service and for the Remote Access Auto Connection Manager service.
Keywords: kberrmsg kbnetwork kbprb KB330163