Article ID: 329965
Article Last Modified on 2/19/2007
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
This article was previously published under Q329965
SYMPTOMS
An access violation (c0000005) may occur in the Exchange 2000 information store process, and the DrWtsn32.log file may contain the following stack trace:
0:059> kv ChildEBP RetAddr Args to Child 2942fde4 780237c5 00401e9a 019a46e8 00fe5010 store!JTAB_BASE::EcCloseTable+0xb (FPO: [EBP 0x2942ff10] [0,0,4]) (CONV: thiscall) 2942ff10 004031a0 2942ff24 00000002 00000014 MSVCRT!snprintf 2942ff2c 00402309 0c78da40 0101f418 010f0960 store!MDB::FreeJses+0x1b (FPO: [Non-Fpo]) (CONV: thiscall) 2942ff54 28ae1840 011d9e54 00000000 00000000 store!EcReleaseThreadJses+0x79 (FPO: [Non-Fpo]) (CONV: fastcall) 2942ff68 28ae179f 28b05044 010f0958 28b06ce0 EXSMTP+0x1840 010f0968 00000000 001551f8 ffffffff 00000000 EXSMTP+0x179f
The registers are:
0:078> r
eax=00000000 ebx=000005cc ecx=00000004 edx=1f17f788 esi=00000004 edi=1051a320
eip=00406e05 esp=1f17f76c ebp=1f17f790 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246
store!UNK::EcAddToSOT+3:
00406e05 8b4604 mov eax,[esi+0x4] ds:0023:00000008=????????
RESOLUTION
Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Information store
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
15-OCT-2002 21:07 6.0.6345.0 3,915,776 Cdoex.dll
15-OCT-2002 21:07 6.0.6345.0 3,571,712 Excdo.dll
15-OCT-2002 20:52 6.0.6345.0 258,048 Exmime.dll
15-OCT-2002 20:56 6.0.6345.0 1,691,648 Exoledb.dll
15-OCT-2002 19:52 6.0.6345.0 32,768 Mdbrole.dll
15-OCT-2002 20:51 6.0.6345.0 4,583,424 Store.exe
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Additional query words: crash kbExchange2000preSP4marchbarFix
Keywords: kbhotfixserver kbqfe kbqfe kbbug kbexchange2000presp4fix kbfix KB329965
