Knowledge Base

OL2000: Error Message When You Try to Save a Contact or Print an E-Mail Message

Article ID: 329934

Article Last Modified on 1/7/2006

APPLIES TO

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q329934

SYMPTOMS

When you try to save a new contact or when you try to print the contents of an e-mail message in the Preview pane of Outlook, you may receive the following error message, where Drive is the drive on which Outlook is installed:

Microsoft Visual C++ Runtime Library

Runtime error!
Drive:\Program Files\Microsoft Office\Office\Outlook.exe
R6025
Pure virtual function call.

You do not experience this symptom if you first open the e-mail message, and then print it.

CAUSE

This behavior may occur if your installation of Outlook is damaged.

RESOLUTION

To resolve this behavior, remove, and then reinstall Outlook. The following steps describe how to remove and reinstall Outlook when it is installed as a part of Microsoft Office 2000. For more information about how to remove a stand-alone version of Outlook, see the "More Information" section later in this article.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Remove Outlook:
1. Click Start, and then click Control Panel.
2. Click Add or Remove Programs.
3. In the list of Currently installed programs, click Microsoft Office 2000, and then click Change.
4. In the Microsoft Office 2000 Maintenance Mode dialog box, click Add or Remove Features, and then click Next.
5. Click the down arrow next to Microsoft Outlook for Windows, and then click Not Available.
6. Click Update Now.
7. Click OK when you receive the message that Setup completed successfully.
Reinstall Outlook:
1. Press and hold down the SHIFT key while you insert the Microsoft Office 2000 CD-ROM into your CD-ROM or DVD-ROM drive.
2. Click Start, and then click Control Panel.
3. Click Add or Remove Programs.
4. In the list of currently installed programs, click Microsoft Office 2000, and then click Change.
5. In the Microsoft Office 2000 Maintenance Mode dialog box, click Add or Remove Features, and then click Next.
6. Click the down arrow next to Microsoft Outlook for Windows, and then click Run from My Computer.
7. Click Update Now.
8. Click OK when you receive the message that Setup completed successfully.

MORE INFORMATION

For additional information about how to remove Outlook, click the article numbers below to view the articles in the Microsoft Knowledge Base:

257667 OL2000: How to Uninstall Outlook from Office 2000

275673 OL2000: How to Uninstall the Stand Alone Version of Outlook 2000

For additional information about how to troubleshoot a similar "Microsoft Visual C++ Runtime Library Runtime error!" error message, click the article number below to view the article in the Microsoft Knowledge Base:

307590 OL2000: "Microsoft Visual C++ Runtime Library Runtime Error" Error Message When You Dismiss a Reminder

Keywords: kberrmsg kbprint kbprb KB329934

Microsoft KB Archive/329934

Contents