Article ID: 329909
Article Last Modified on 9/30/2005
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional x64 Edition
This article was previously published under Q329909
SYMPTOMS
When an IEEE 1394 storage device, such as a CD-ROM or external disk drive, is connected to your Windows XP Service Pack 1 (SP1)-based system, the device-detection process may not work after the systems resumes from standby or hibernation. Therefore, the device does not work.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP Home Edition and Windows XP Professional
Date Time Version Size File name
--------------------------------------------------------------
22-Oct-2002 15:26 5.1.2600.104 38,656 Sbp2port.sys
Windows XP Home Edition SP1 and Windows XP Professional SP1
Date Time Version Size File name
--------------------------------------------------------------
23-Oct-2002 14:18 5.1.2600.1134 38,656 Sbp2port.sys
Windows XP 64-Bit Edition
Date Time Version Size File name
--------------------------------------------------------------
22-Oct-2002 15:26 5.1.2600.104 140,160 Sbp2port.sys
Windows XP 64-Bit Edition SP1
Date Time Version Size File name
--------------------------------------------------------------
23-Oct-2002 14:18 5.1.2600.1134 140,160 Sbp2port.sys
NOTE: This fix is distributed using dual-mode hotfix packages. This allows you to install the hotfix regardless of whether you are running SP1. If you do not have SP1 installed, the dual-mode hotfix puts a post-SP1 version of the hotfix on your computer, which is automatically installed if you install SP1. For additional information about dual-mode hotfix packages, click the following article number to view the article in the Microsoft Knowledge Base:
328848 Description of dual-mode update packages for Windows XP
WORKAROUND
If the storage device is connected through an IEEE 1394 interface to your Windows XP SP1-based system, disconnect the device before your system enters standby or hibernation. After the system resumes from standby or hibernation, reconnect the device and make sure that the system detects the device before you try to use it.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Additional query words: FireWire fire wire
Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbpending kbwinxppresp2fix kbhotfixserver KB329909
