Article ID: 329798
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q329798
SYMPTOMS
If a Cisco router serves as a remote access server and if you use a Windows XP-based client to dial this remote access server, you may receive error 718 (a time-out error) if a 145.x.x.x or 147.x.x.x static IP address pool is specified on the RAS server. But if an IP address pool is specified that does not include 145 or 147, the RAS client can successfully dial the RAS server.
CAUSE
The PPP stack does not support extended masking for data bytes. Therefore, a setting that is required by the Cisco server cannot be implemented for the connection, and the connection times out.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform SP --------------------------------------------------------------------- 02-Oct-2002 01:45 5.1.2600.101 13,824 Asyncmac.sys x86 0 01-Oct-2002 18:47 5.1.2600.1129 13,824 Asyncmac.sys x86 1 02-Oct-2002 01:45 5.1.2600.101 42,240 Asyncmac.sys ia64 0 01-Oct-2002 18:47 5.1.2600.1128 42,240 Asyncmac.sys ia64 1
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbbug kbfix kbwinxppresp2fix KB329798
