Article ID: 329649
Article Last Modified on 1/9/2006
APPLIES TO
- Microsoft Picture It! Photo 2002 Premium Edition
- Microsoft Picture It! Photo 2002 Standard Edition
- Microsoft Picture It! Publishing 2002 Gold
- Microsoft Picture It! Publishing 2002 Platinum Edition
This article was previously published under Q329649
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you try to view "Helpful Movies" or use the "Get Creative Ideas" section in Microsoft Picture It!, the helpful movies may not play, and the Creative Ideas pane may be blank.
CAUSE
This issue may be caused by an upgrade to Macromedia Flash Player version 6.0.
WORKAROUND
To work around this issue, follow these steps.
Important The following steps disable Macromedia Flash 6.0 and may cause other programs that require Macromedia Flash 6.0 to not function correctly.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Click Start, and then click Run.
- In the Open box, type regsvr32 "C:\WINDOWS\system32\Macromed\Flash\flash.ocx" /u, and then click OK.
- Click Start, and then click Run.
- In the Open box, type regsvr32 "C:\WINDOWS\system32\Macromed\Flash\swflash.ocx", and then click OK.
If you cannot register the Swflash.ocx file, the Swflash.ocx file may be located in a different folder. Search all your hard disks for the Swflash.ocx file, and then copy it to the C:\WINDOWS\system32\Macromed\Flash folder. Repeat steps 3 and 4. Test to determine if the issue is resolved. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step. - Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- Click Windows Setup, and then click Multimedia.
- Click to select the Macromedia Shockwave Flash check box.
- Follow the instructions that appear on the screen to install Macromedia Flash.
Test to determine if the issue is resolved. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step. - Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- Click the Picture It! program, and then click Add/Remove.
- Follow the instructions that appear on the screen to remove Picture It!.
- Double-click My Computer, and then double-click drive C.
- Double-click the Program Files Folder.
- Delete the folder where you installed Microsoft Picture It!.
- Run the Microsoft Windows Installer CleanUp Utility to remove damaged Microsoft Windows Installer files:
For additional information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:290301 Description of the Windows Installer Clean Up Utility
- Click Start, point to Programs, and then click Windows Install Clean Up.
- In the list of programs, click Microsoft Picture It Publishing, and then click Remove.
Note The program name depends on the Picture It! program that you are trying to remove. If the program is not listed in the Windows Installer Cleanup utility, follow the instructions in the "Windows Installer Cleanup Does Not List the Product You Want to Remove" section in the "More Information" section of this article, and then go to step 19.
- Click OK, and then click Exit.
- Press and hold down the SHIFT key while you insert the Picture It! CD-ROM into your CD-ROM or DVD-ROM drive.
Note If you are installing Picture It! with Microsoft Works Suite 2002, you must insert CD-ROM disk 3. - Click Start, and then click Run.
- In the Open box, type
CD-ROM or DVD-ROM drive letter:\pip\pi6.msi, and then click OK. - Follow the instructions that appear on the screen to install Picture It!.
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