Article ID: 329368
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Office XP Professional Edition
- Microsoft Office XP Professional with FrontPage
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
This article was previously published under Q329368
SYMPTOMS
When you try to start an Office XP program after you run Ontrack System Suite File Cleanup, you may receive a "Preparing to install" message that is followed by the following error message:
CAUSE
This issue may occur when Ontrack SystemSuite is set to remove backup (.bak) files. Office programs cannot start without the Data.bak file. The Data.bak file is typically located in the c:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data folder. When Office tries to restore the missing file, you receive the messages that are listed in the "Symptoms" section of this article.
NOTE: If your computer is running any of the following operating systems, the Data.bak file is located in the c:\Windows\All Users\Application Data\Microsoft\Office\Data folder:
- Microsoft Windows Millennium Edition
- Microsoft Windows 98
- Microsoft Windows 95
RESOLUTION
To resolve this issue:
- Start an Office XP program.
- Insert the Microsoft Office XP CD-ROM when you are prompted to do so, and then wait until the configuration process is completed.
- Start Ontrack SystemSuite, and then click Settings.
- Expand Remove unused files, and then click to clear the Delete all files with extension .BAK check box.
- Click Save and apply all changes, and then quit Ontrack SystemSuite.
MORE INFORMATION
For information about how to contact Ontrack Software, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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