Article ID: 329007
Article Last Modified on 10/10/2005
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q329007
SYMPTOMS
In Windows XP, when you quit Microsoft Internet Explorer, you may receive an Access Violation error message.
CAUSE
This problem may occur when the Use automatic configuration script option is turned on and the Address box contains the path of the Iadstools.dll file that is installed from the Microsoft Windows 2000 Service Pack 3 (SP3) Support Tools.
Note To locate the Use automatic configuration script option, click Internet Options on the Tools menu, and then on the Connections tab, click LAN Settings.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
16-Mar-2002 21:17 1.1.0.2225 831,488 Iadstools.dll
16-Mar-2002 21:18 1.1.0.2225 1,191,936 Replmon.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix atdownload kbhotfixserver KB329007
