Article ID: 328905
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
This article was previously published under Q328905
SYMPTOMS
The Internet Information Services (IIS) Inetinfo process may cause an access violate error if it tries to reroute a deleted queue. The faulting thread is similar to the following call stack:
ChildEBP RetAddr Args to Child
1e6afe3c 60f7cd66 0209de50 023b9990 0000000e phatq!CDomainMappingTable::HrGetNextHopLink+0x35
1e6afec0 60f7d55f 00000e96 6aa241b2 0185d7d8 phatq!CDomainMappingTable::HrRerouteLink+0xfb
1e6afed0 60f836ec 77e86659 00000000 018779f4 phatq!CDomainMappingTable::HrCompleteRerouteDomains+0xf
1e6afee8 60f8ec3e 00000000 000038dc 77e86659 phatq!CAQSvrInst::fResetRoutesNextHopCompletion+0xcf
1e6afefc 60f8f9aa bfb14f9c 018779f4 77e86659 phatq!CAsyncWorkQueue::fQueueCompletion+0x13
1e6aff1c 60f8f8c6 77e86659 01877a00 77e8666a phatq!CAsyncQueue<CAsyncWorkQueueItem *,1802655604>::HrProcessSingleQueueItem+0x3e
1e6aff34 60f627c8 6aa24116 77e8666a 10ec3410 phatq!CAsyncQueue<CAsyncWorkQueueItem *,1802655604>::StartThreadCompletionRoutine+0x4e
1e6aff4c 686287ab 00000000 6aa24116 00000000 phatq!AsyncQueueAtqCompletion+0x41
1e6aff80 68628aa8 00000000 6aa24116 10ec3414 LSATQ!AtqpProcessContext+0x262
1e6affb4 77e8758a 00000000 00000000 1bdafc48 LSATQ!AtqPoolThread+0x1a8
1e6affec 00000000 68628900 00000000 00000000 KERNEL32!BaseThreadStart+0x52<BR/>
RESOLUTION
Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server post-Service Pack 3 rollup
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Transport core
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
25-Mar-2003 02:49 6.0.6445.0 499,712 Phatq.dll
Note Because of file dependencies, you must also install Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in Exchange 2000 Server.
Additional query words: kbExchange2000preSP4marchbarFix kbExchange2000preSP4septbarFix access violate violation error inetinfo XCON
Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp4fix kbfix kbqfe KB328905
