Article ID: 328596
Article Last Modified on 6/5/2007
APPLIES TO
- Microsoft Windows XP Professional
This article was previously published under Q328596
SYMPTOMS
If a user presses the Windows Logo+D key combination, or right-clicks the taskbar and then clicks Show the Desktop, all programs are minimized as expected, but the user may then receive an error message that states that a policy restriction is in place. The desktop is then visible. However, if the user then presses Windows Logo+D again, or right-clicks the taskbar and then clicks Show open windows, the user receives the same error message and none of the windows are restored.
These symptoms may occur if you have the "NoDesktop" policy in effect (this policy has a "friendly" name of "Hide and disable all items on the desktop").
CAUSE
When the desktop is shown, it receives a command to redraw the icons. Because the icons are disabled, the user receives the error message. The same steps occur (basically in reverse order) when the windows are restored. This does not work because of the policy restriction.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform SP --------------------------------------------------------------------------- 12-Sep-2002 20:54 6.0.2600.100 8,222,720 Shell32.dll x86 none 12-Sep-2002 01:50 6.0.2800.1120 8,238,592 Shell32.dll x86 1 12-Sep-2002 20:55 6.0.2600.100 14,314,496 Shell32.dll IA-64 none 12-Sep-2002 00:20 6.0.2600.100 8,222,720 Wshell32.dll IA-64 none 12-Sep-2002 01:50 6.0.2800.1120 14,362,112 Shell32.dll IA-64 1 11-Sep-2002 20:20 6.0.2800.1120 8,238,592 Wshell32.dll IA-64 1
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Keywords: kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbbug kbfix kbwinxppresp2fix KB328596
