Article ID: 328260
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
- Microsoft Exchange 2000 Conferencing Server
This article was previously published under Q328260
SYMPTOMS
When you try to book an online meeting request and you specify both a physical and a virtual conference room as resources, you may receive the following error message:
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name
------------------------------------------------------
06-Dec-2002 14:26:26 1,433,156 Outlook.msp
06-Dec-2002 14:53:38 3,071,940 Outlook_Admin.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------------
05-Dec-2002 18:17:12 9.0.0.7203 5,337,138 Outllib.dll
31-Oct-2002 18:15:16 9.0.0.7031 45,104 Recall.dll
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0
WORKAROUND
To work around this problem, book the two resources for the conference separately.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to turn on the Microsoft Exchange Conferencing option in Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
263267 XCCC: How to Make Exchange 2000 Conferencing Server Available in Outlook 2000
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
311144 XCCC: You Cannot Book Physical and Virtual Conference Resources in the Same Request
Keywords: kberrmsg kbbug kbfix kbqfe kbhotfixserver KB328260
