Article ID: 328238
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Windows Millennium Edition
- Microsoft Office XP Professional Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Office XP Standard Edition for Students and Teachers
- Microsoft Office XP Developer Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
This article was previously published under Q328238
SYMPTOMS
When you try to install Office XP on a Windows Millennium Edition-based computer, you may receive an error message similar to the following:
CAUSE
This problem may occur if the registry contains incorrect or corrupted information.
RESOLUTION
To resolve this problem, run Windows Registry Checker (Scanreg.exe). Registry Checker scans the registry for entries that are not valid, and then if it detects any, repairs the damage or restores the registry from a backup if the damage cannot be repaired. To run Windows Registry Checker, follow these steps:
- Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
- On the Tools menu, click Registry Checker.
You may receive the following error message:If you receive this error message, click OK to restart your computer, and then go to step 3.
If you do not receive this error message, go to step 3.
- Close all programs.
- Click Start, click Run, type scanreg /fix in the Open box, and then click OK.
- Click Yes to restart your computer.
- Install Office XP.
MORE INFORMATION
For additional information about Scanreg.exe, click the article number below to view the article in the Microsoft Knowledge Base:
183887 Description of the Windows Registry Checker Tool (SCANREG.EXE)
Additional query words: prb OFFXP
Keywords: kberrmsg kbprb KB328238
