Article ID: 328100
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Word 2002 Standard Edition
This article was previously published under Q328100
SYMPTOMS
When you use Word 2002 to try to open a document, you may receive the following error message:
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
Hotfix Information
After you install the hot fix, you will have to do an Open and Repair from the File|Open menu. This hotfix allows you to successfully open the files by using Open and Repair without using safe mode (/safe) for Word.
Note If you use a document management system to manage your document workflow, you will not be able to use this hotfix because Microsoft Word's Open and Repair feature will not be accessible. Most document management systems do not provide access to this feature.
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP Service Pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name -------------------------------------------- 13-Dec-2002 16:52 5,501,152 Winword.msp 13-Dec-2002 17:42 6,633,192 Winwordff.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name -------------------------------------------------------- 13-Dec-2002 08:58 10.0.4810.0 10,598,984 Winword.exe
WORKAROUND
To work around this problem, use either of the following methods.
Method 1: Use the Word 2002 Safe Mode
- Start Word 2002 in Safe mode. For more information about how to do so, click the following article number to view the article in the Microsoft Knowledge Base:
827706 Description of Office Safe Mode for Word 2003 and Word 2002
- Open your problem document.
- Put the insertion point at the end of a paragraph.
- Type a blank space.
- Save your document, and then close your document.
- Repeat steps 2 through 5 for each affected document.
- Quit Word.
Method 2: Disable Smart Tags
- Start Word 2002.
- On the Tools menu, click Options.
- Click the Save tab.
- Click to clear the Embed smart tags check box.
- Click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
This problem has been reported to occur in environments that use the Smart Tag technology.
Additional query words: FIX
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