Article ID: 327702
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Small Business Server 2000 Standard Edition
- Microsoft BackOffice Small Business Server 2000 Service Pack 1
This article was previously published under Q327702
SYMPTOMS
When you try to send a fax by using an e-mail message on a client that is running Microsoft Outlook 2002 in a Small Business Server (SBS) 2000 environment, you may receive the following error message:
CAUSE
This problem may occur if the Fax Mail Transport service has been inappropriately added to the client's Outlook 2002 profile. The Fax Mail Transport service does not work correctly with the SBS Shared Fax service. The Microsoft Shared Fax Mail Transport service is the correct Outlook 2002 service to install for a client uses the SBS Shared Fax service.
RESOLUTION
When you select a fax transport service for an Outlook 2002 profile on a client in an SBS 2000 environment, select the Microsoft Shared Fax Mail Transport service. This is the required Outlook transport for the Shared Fax client and the Microsoft Shared Fax service on SBS 2000.
To add the Shared Fax Mail Transport service to an Outlook 2002 profile:
- Click Start, click Control Panel, and then double-click Mail.
- Click E-mail Accounts. Click View or change existing accounts if you are adding the transport to an existing profile, or click Add a new e-mail account to create a new profile. Click Next.
- Click Additional Server Types, and then click Add.
- On the "Additional Server Types" page, click Microsoft Shared Fax Mail Transport, and then click Next. Remove the Fax Mail Transport service from the list of server types.
- On the E-mail Accounts page, click Finish.
- Click Close.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
REFERENCES
The Microsoft Shared Fax Mail Transport is available as a "Server Type" service in Outlook 2002 only if:
- SBS has the Shared Fax Service installed with a business-class modem.
- The Shared Fax Client software has been installed on the client computer.
For additional information about related topics, click the article numbers below to view the articles in the Microsoft Knowledge Base:
282926 Error Message: The Specified E-Mail Address Is Invalid
299400 How to Manually Remove Fax Jobs from the Shared Fax Service
299938 Cannot Send Fax Jobs from Microsoft Outlook When Offline
327671 Shared Fax Server Settings Are Not Preserved During Upgrade to SBS 2000 or SBS 2000 SP1
Additional query words: smallbiz
Keywords: kbbug kberrmsg kbnofix KB327702
