Article ID: 327083
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Windows 2000 Standard Edition
This article was previously published under Q327083
SYMPTOMS
After you apply the Windows 2000 Service Pack 3 (SP3) and restart your computer, you may receive the following error message on a blue screen:
In this error message, the memory that is referenced is 0x00000114. The IRQL is 0x10 (IRQL 16). Value 0 is a read operation; 1 is a write operation. The address that referenced memory is 0xBFF754CC.
CAUSE
This issue can occur if your computer is using a Promise Ultra100 PCI Controller Card that is using a device driver version (Ultra.sys) earlier than 2.00.0.29.
For additional information about the Promise Ultra100 PCI Controller Card and the device driver packages for the card, visit the Promise Web site:
RESOLUTION
To prevent this issue from occurring, install the updated Ultra.sys driver before you install SP3.
To resolve this issue if you have already applied SP3, follow these steps:
- Obtain the updated version of the device driver (Ultra.sys). To do this, visit the following Promise Web site:
- Do one of the following:
- If the partition uses the NTFS file system, use your Windows 2000 CD to start at the recovery console.
-or- - If the partition uses the FAT file system, start the computer by using an MS-DOS boot disk.
For additional information about how to use your Windows 2000 CD to start at the recovery console, click the article number below to view the article in the Microsoft Knowledge Base:
301645 HOW TO: Use Recovery Console on a Computer That Does Not Start
- If the partition uses the NTFS file system, use your Windows 2000 CD to start at the recovery console.
- Copy the Ultra.sys file (from the Promise Web site) to the Windows 2000 Drivers folder (%Systemroot%\System32\Drivers), overwriting the existing version.
- Restart the computer.
WORKAROUND
To work around this issue, if you cannot obtain the updated Ultra.sys driver that is described earlier in this article, you can replace the existing Scsiport.sys file with the version from Microsoft Windows 2000 Service Pack 2 (SP2). To do this, follow these steps.
NOTE: If you use this workaround, several fixes that are included with Windows 2000 SP3 are disabled. Use this method only as a temporary workaround, and then permanently resolve this issue by installing the updated version of the device driver (Ultra.sys) from the Promise Web site.
- Do one of the following:
- If the partition uses the NTFS file system, use your Windows 2000 CD to start at the recovery console.
-or- - If the partition uses the FAT file system, start the computer by using an MS-DOS boot disk.
For additional information about how to use your Windows 2000 CD to start at the recovery console, click the article number below to view the article in the Microsoft Knowledge Base:
301645 HOW TO: Use Recovery Console on a Computer That Does Not Start
- If the partition uses the NTFS file system, use your Windows 2000 CD to start at the recovery console.
- Copy the Scsiport.sys file (from the Windows CD) to the Windows 2000 Drivers folder (%Systemroot%\System32\Drivers), overwriting the existing version.
- Restart the computer.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about Windows 2000 Service Pack 3, click the article number below to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Q260910
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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbfix kbprb KB327083
