Article ID: 327058
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Outlook 2002 Service Pack 1 (SP-1)
- Microsoft Outlook 2002 Service Pack 2
This article was previously published under Q327058
SYMPTOMS
If you open a non-deliverable report (NDR) to read the report details in Outlook 2002, the message body of the NDR is blank.
If you try to open the same NDR in Microsoft Outlook 2000, the text in the message body appears as expected.
CAUSE
This problem occurs because Outlook 2002 and Outlook 2000 use different internal processes to build and display the message body. This difference can result in blank NDRs that are generated by some message transports. This problem has been specifically reported for NDRs that are generated by the ACCPAC FaxServe Software, but may occur with other message transports.
To determine if you are experiencing this problem, use Outlook 2000 to open the NDR. If the message body of the NDR contains text when you open it in Outlook 2000, you must apply this fix to Outlook 2002.
RESOLUTION
Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Version Size Date File name
--------------------------------------------------
10.0.4413.0 346,696 16-Aug-2002 Exsec32.dll
10.0.4406.0 137,800 09-Aug-2002 Impmail.dll
10.0.4406.0 539,208 09-Aug-2002 Outlcm.dll
10.0.4510.0 6,310,472 13-Sep-2002 Outllib.dll
10.0.4510.0 92,744 13-Sep-2002 Outlmime.dll
10.0.4406.0 121,416 09-Aug-2002 Outlph.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
Additional query words: kb2hr1
Keywords: kbhotfixserver kbqfe kbofficexppresp3fix kbbug kbfix KB327058
