Article ID: 326933
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange Server 2000 Service Pack 3
- Microsoft Exchange Server 2000 Service Pack 1
- Microsoft Exchange 2000 Server Service Pack 2
This article was previously published under Q326933
SYMPTOMS
The Information Store service may stop responding with a call stack that is similar to:
0:113> kv
ChildEBP RetAddr Args to Child
30c4e024 6197e7cc 00000000 1ef76dc8 00000000 EXOLEDB!DwComputeCRC+0x49
30c4e060 6197e5bf 2a99624c 00000dc4 00000000 EXOLEDB!CWMFormStream::ScParseRequestData+0x79
30c4e084 6197e1c5 30c4e0b0 30c4f030 1e839030 EXOLEDB!CWMFormStream::FWrite+0x66
30c4eff8 6195df93 30c4f030 1e839030 00000000 EXOLEDB!CRequestStream::ScProcessContinuation+0x8e
30c4f01c 6195dbc0 1e839030 06a2c9e4 2a996010 EXOLEDB!ScDispatchRequest+0xf6
30c4fed0 6195da9a 2a996010 06a2c9e0 2a996000 EXOLEDB!CDavServer::ProcessItem+0x94
30c4fee8 62f22036 06a2c9e4 0000600d 06a2c94d EXOLEDB!CDavServer::HrEpoxyReqHandler+0x74
30c4ff14 62f21de2 00000001 77e836d5 00000000 EPOXY!CEpoxyQ::DispatchRequest+0xbd
30c4ff5c 62f2225f 00000000 06a2c9e0 00000000 EPOXY!CEpoxyQ::IOCPNotification+0x125
30c4ff6c 61bd1247 00000000 00000000 00000009 EPOXY!CEpoxyQ::Invoke+0x13
30c4ffb4 77e96523 0c6e7218 00000009 3df5e7e0 MDBTASK!MdbTaskPoolThread+0x22
30c4ffec 00000000 61bd1174 0c6e7218 00000000 KERNEL32!BaseThreadStart+0x52
RESOLUTION
Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Information store
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
01-AUG-2002 15:52 6.0.6306.0 1,691,648 Exoledb.dll
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Additional query words: crash kbExchange2000preSP4marchbarFix XADM
Keywords: kbhotfixserver kbqfe kbbug kbexchange2000presp4fix kbfix kbqfe KB326933
