Article ID: 326912
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 4
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Internet Explorer 6.0
This article was previously published under Q326912
SYMPTOMS
The following Userenv event ID 1000 message may be logged in the Application log if you run Msinfo32.exe or Winmsd.exe, save the system information to a file, and then log off: Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator. DETAIL - Access is denied. Build number ((2195))
When this event occurs, the user profile cannot unload the settings or save the settings.
RESOLUTION
Hotfix information
The hotfix is required if your system has Microsoft Internet Explorer 6 installed and the current version of Ieinfo5.ocx is earlier than the version that is listed in this hotfix. This is because Internet Explorer 6 is included with the same file as Microsoft Windows 2000.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 29-Aug-2002 10:23 6.0.2800.1106 91,136 Advpack.dll 19-Jun-2002 17:03 5.50.4918.1900 98,576 Ieinfo5.ocx 10-Sep-2001 00:31 11,264 Instcat.exe 11-Nov-2002 23:32 2,174 Q326912.inf 21-Nov-1997 15:10 21,504 Verinst.exe 06-Jun-2000 22:43 4.71.704.0 2,272 W95inf16.dll 06-Jun-2000 22:43 4.71.16.0 4,608 W95inf32.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about Msinfo32.exe in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
285192 Msinfo32.exe causes Userenv event ID 1000 in Windows 2000
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter program and Windows 2000 Datacenter Server product
For additional information about how to install multiple hotfixes with only one restart, click the following article number to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to install multiple hotfixes with one reboot
Keywords: kbbug kbfix kbqfe kbwin2000sp3fix kbhotfixserver KB326912
