Article ID: 326836
Article Last Modified on 2/22/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q326836
SYMPTOMS
After you log on to your computer, the desktop may begin to blink. Because of this, you may be unable to use your computer.
CAUSE
This problem may occur if Explorer.exe repeatedly stops responding (hangs).
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------------
01-Aug-2002 06:21 5.0.2195.5781 123,664 Adsldp.dll
01-Aug-2002 06:21 5.0.2195.5781 131,344 Adsldpc.dll
01-Aug-2002 06:21 5.0.2195.5781 62,736 Adsmsext.dll
01-Aug-2002 06:21 5.0.2195.5992 358,160 Advapi32.dll
01-Aug-2002 06:21 5.0.2195.5265 42,256 Basesrv.dll
01-Aug-2002 06:21 5.0.2195.5855 49,424 Browser.dll
01-Aug-2002 06:21 5.0.2195.5943 135,952 Dnsapi.dll
01-Aug-2002 06:21 5.0.2195.5595 96,016 Dnsrslvr.dll
01-Aug-2002 06:21 5.0.2195.5722 45,328 Eventlog.dll
01-Aug-2002 06:21 5.0.2195.5907 222,992 Gdi32.dll
01-Aug-2002 06:21 5.0.2195.5859 145,680 Kdcsvc.dll
04-Jun-2002 14:31 5.0.2195.5859 199,952 Kerberos.dll
01-Aug-2002 06:21 5.0.2195.4928 708,880 Kernel32.dll
15-Jul-2002 08:52 5.0.2195.5940 71,024 Ksecdd.sys
22-Jul-2002 16:54 5.0.2195.5960 507,152 Lsasrv.dll
22-Jul-2002 16:54 5.0.2195.5960 33,552 Lsass.exe
01-Aug-2002 06:21 5.0.2195.4733 332,560 Msgina.dll
23-Jul-2002 14:27 5.0.2195.5966 108,304 Msv1_0.dll
01-Aug-2002 06:21 5.0.2195.5979 307,472 Netapi32.dll
01-Aug-2002 06:21 5.0.2195.5966 360,720 Netlogon.dll
01-Aug-2002 06:21 5.0.2195.5979 916,752 Ntdsa.dll
01-Aug-2002 06:21 5.0.2195.5966 387,344 Samsrv.dll
01-Aug-2002 06:21 5.0.2195.5951 129,296 Scecli.dll
01-Aug-2002 06:21 5.0.2195.5951 302,864 Scesrv.dll
01-Aug-2002 06:21 5.0.2195.5931 379,664 User32.dll
01-Aug-2002 06:21 5.0.2195.5968 369,936 Userenv.dll
01-Aug-2002 06:21 5.0.2195.5859 48,912 W32time.dll
04-Jun-2002 14:32 5.0.2195.5859 57,104 W32tm.exe
17-Jul-2002 11:45 5.0.2195.5948 1,642,416 Win32k.sys
03-May-2002 11:31 5.0.2195.5731 178,960 Winlogon.exe
01-Aug-2002 06:21 5.0.2195.5935 243,472 Winsrv.dll
01-Aug-2002 06:21 5.0.2195.5944 125,712 Wldap32.dll
22-Jul-2002 16:54 5.0.2195.5960 507,664 Lsasrv.dll
01-Aug-2002 06:21 5.0.2195.4928 708,880 Kernel32.dll
01-Aug-2002 06:21 5.0.2195.5948 1,642,416 Win32k.sys
01-Aug-2002 06:21 5.0.2195.5935 243,472 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: crash
Keywords: kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbenv kbfix kbui kbwin2000presp4fix KB326836
