Article ID: 326678
Article Last Modified on 4/29/2003
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q326678
SYMPTOMS
When you try to install a program, the Setup program stops responding (hangs), and you receive the following error message:
CAUSE
This issue occurs because you do not have enough disk space available in the temporary files folder.
RESOLUTION
To resolve this issue, delete the temporary files in the temporary files folder to free disk space.
To manually delete temporary files, follow these steps:
- Start Windows Explorer.
- Open the
drive:\Windows\Temp folder, wheredriveis the drive on which Windows is installed. - On the Edit menu, click Select All.
- Press SHIFT+DELETE.
- Click Yes to confirm the deletion.
You can also use Disk Cleanup to free disk space. For additional information about how to use Disk Cleanup, click the following article number to view the article in the Microsoft Knowledge Base:
310312 Description of the Disk Cleanup Tool in Windows XP
MORE INFORMATION
For additional information about troubleshooting installation issues, click the following article number to view the article in the Microsoft Knowledge Base:
285909 How to Troubleshoot Program Compatibility Issues in Windows XP
Keywords: kberrmsg kbprb KB326678
