Article ID: 326034
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Excel 2002 Standard Edition
This article was previously published under Q326034
SYMPTOMS
When you download and install the Microsoft Excel 2002 Update: June 19, 2002 on a computer where the Thai-language version of Microsoft Office XP Service Pack 1 (SP-1) is installed, you may notice that you cannot open existing Excel files when you double-click the files. For example, when you double-click an .xls file, Excel starts as expected, but the file does not open.
CAUSE
This problem may occur if you apply the Excel 2002 Update: June 19, 2002 to the Thai-language version of Office XP SP-1 on a computer that is configured to use Thai-language settings.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name --------------------------------------------------- 08-Jul-2002 19:09 14,111,744 Excel_admin.msp 08-Jul-2002 18:27 13,290,640 Excel.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------------
04-Jul-2002 02:37 10.0.4302.0 9,173,576 Excel.exe
WORKAROUND
To work around this problem, open the file after you start Excel. To do so:
- Start Excel.
- On the File menu, click Open.
- In the Open dialog box, locate the file that you want to open, and then click Open.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about the Excel 2002 Update: June 19, 2002, click the following article number to view the article in the Microsoft Knowledge Base:
323548 XL2002: Overview of Excel 2002 Update: June 19, 2002
Keywords: kbqfe kbhotfixserver kbbug kbfix KB326034
