Article ID: 325602
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q325602
SYMPTOMS
When you call the StartTrace function, you may receive a "Stop 0x0000001E" error message. This error message occurs if the minimum number of buffers in the EVENT_TRACE_PROPERTIES structure is set to a value that is less than the number of processors in the computer. The stack for the error is similar to:
bc02cad0 80507b59 00000006 c0000001 886cd168 ntkrnlmp!WmipAllocateTraceBufferPool+0x116
bc02cbdc 80505713 88f88a48 886cd168 88f88870 ntkrnlmp!WmipStartLogger+0x5b5
bc02cc0c 8041d915 88f88870 886b1e68 886b1e68 ntkrnlmp!WmipIoControl+0x1eb
bc02cc20 804b0512 886cd214 00000000 886b1e68 ntkrnlmp!IopfCallDriver+0x35
bc02cc34 804b1333 88f88870 886b1e68 886c29e8 ntkrnlmp!IopSynchronousServiceTail+0x60
bc02cd00 804a921e 00000208 0000020c 00000000 ntkrnlmp!IopXxxControlFile+0x5ab
bc02cd34 80465679 00000208 0000020c 00000000 ntkrnlmp!NtDeviceIoControlFile+0x28
CAUSE
For the trace to succeed, you must allocate as many buffers as there are processors in the computer. Allocating too few buffers causes an error message.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
15-Apr-2002 04:28 5.0.2195.5265 42,256 Basesrv.dll
15-Apr-2002 04:28 5.0.2195.4928 708,880 Kernel32.dll
13-Apr-2002 15:52 5.0.2195.5575 1,687,296 Ntkrnlmp.exe
13-Apr-2002 15:53 5.0.2195.5575 1,687,040 Ntkrnlpa.exe
13-Apr-2002 15:53 5.0.2195.5575 1,707,648 Ntkrpamp.exe
13-Apr-2002 15:52 5.0.2195.5575 1,665,024 Ntoskrnl.exe
WORKAROUND
When you create the EVENT_TRACE_PROPERTIES structure, make sure that the MinimumBuffers element is at least as large as the number of processors in the computer.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe KB325602
