Article ID: 325468
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Home Edition
This article was previously published under Q325468
SYMPTOMS
When you try to access a share on a Microsoft Windows 2000 server in an Active Directory domain, you may receive the following error message:
CAUSE
This problem occurs when you have an account on a Massachusetts Institute of Technology (MIT) Kerberos v5 realm and the Windows 2000 server is in a trust relationship with MIT Kerberos realm.
When you request a resource, such as a shared folder, you computer typically sends a request for access to the Windows 2000 Key Distribution Center (KDC) for permission. Instead, Microsoft Windows XP sends the request for access to the MIT KDC, and that generates the "Access Denied" error message.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File attributes for Windows XP fix:
Date Time Version Size File name
--------------------------------------------------
19-Sep-2002 08:09 5.1.2600.101 258,560 Kerberos.dll
File attributes for Windows XP Service Pack 1 (SP1) fix:
Date Time Version Size File name
--------------------------------------------------
20-Sep-2002 09:00 5.1.2600.1123 263,680 Kerberos.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kberrmsg kbqfe kbwinxppresp2fix kbbug kbfix KB325468
