Knowledge Base

Support WebCast: Basic "Blue Screen" Error Troubleshooting

Article ID: 325011

Article Last Modified on 12/3/2007

APPLIES TO

Microsoft Windows 95
Microsoft Windows 98 Standard Edition
Microsoft Windows Millennium Edition
Microsoft Windows 2000 Standard Edition
Microsoft Windows XP Professional
Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Microsoft Windows Server 2003, Web Edition
Microsoft Windows Server 2003, 64-Bit Datacenter Edition
Microsoft Windows Server 2003, Enterprise x64 Edition
Microsoft Windows Small Business Server 2003 Premium Edition
Microsoft Windows Small Business Server 2003 Standard Edition

This article was previously published under Q325011

Session Summary

In this session, we will cover the basics of "blue screen" errors, what they mean, and some common methods to troubleshoot the problems. We will provide some background information about blue screen errors, and we will talk about how to interpret the information, as well as how to recover from these errors.

This is a Level 200 session that was recorded July 20, 2001 and presented by Doug Allen. Doug joined Microsoft in July 2000 as a Support Professional with the Premier Setup team with Product Support Services. He has been involved in Windows NT for more than three years and is currently focused on the unattended installation and file system aspects of Windows 2000.

Viewing the Presentation

To view, please click on the link: [javascript:fnViewMMC('http://support.microsoft.com/servicedesks/webcasts/seminar/shared/asp/view.asp?url=/servicedesks/webcasts/en/wc072001/manifest.xml'); View this Support Webcast] (Length: 1 hour 39 minutes)

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This Windows Streaming Media archive requires an Internet connection of 28.8 Kbps or faster, and is best viewed with a minimum screen resolution of 800 X 600.