Article ID: 324828
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
This article was previously published under Q324828
SYMPTOMS
You receive a Stop 0x7F error on a computer that is running Microsoft Windows XP or Microsoft Windows 2000.
CAUSE
This problem may occur if a program calls the BitBlt Graphics Device Interface (GDI) function with a large rectangle. The rectangle size may cause the bInitPlgDDA GDI function to divide by zero.
RESOLUTION
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform --------------------------------------------------------------------- 05-Jul-2002 20:19 5.1.2600.49 1,670,912 Win32k.sys x86 05-Jul-2002 20:21 5.1.2600.49 5,533,056 Win32k.sys IA-64
Windows 2000
Service pack information
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 27-Sep-2002 00:05 5.0.2195.6069 124,176 Adsldp.dll 27-Sep-2002 00:05 5.0.2195.5781 131,344 Adsldpc.dll 27-Sep-2002 00:05 5.0.2195.5781 62,736 Adsmsext.dll 27-Sep-2002 00:05 5.0.2195.6052 358,160 Advapi32.dll 27-Sep-2002 00:05 5.0.2195.5265 42,256 Basesrv.dll 27-Sep-2002 00:05 5.0.2195.6058 49,424 Browser.dll 27-Sep-2002 00:05 5.0.2195.6012 135,952 Dnsapi.dll 27-Sep-2002 00:05 5.0.2195.6012 96,016 Dnsrslvr.dll 27-Sep-2002 00:05 5.0.2195.5722 45,328 Eventlog.dll 27-Sep-2002 00:05 5.0.2195.5907 222,992 Gdi32.dll 27-Sep-2002 00:05 5.0.2195.6059 146,704 Kdcsvc.dll 06-Sep-2002 01:18 5.0.2195.6048 200,976 Kerberos.dll 27-Sep-2002 00:05 5.0.2195.6011 708,880 Kernel32.dll 21-Aug-2002 16:27 5.0.2195.6023 71,248 Ksecdd.sys 26-Sep-2002 02:01 5.0.2195.6072 507,664 Lsasrv.dll 26-Sep-2002 02:01 5.0.2195.6072 33,552 Lsass.exe 27-Sep-2002 00:05 5.0.2195.4733 332,560 Msgina.dll 27-Aug-2002 22:53 5.0.2195.6034 108,816 Msv1_0.dll 27-Sep-2002 00:05 5.0.2195.5979 307,472 Netapi32.dll 27-Sep-2002 00:05 5.0.2195.5966 360,720 Netlogon.dll 27-Sep-2002 00:05 5.0.2195.6048 918,800 Ntdsa.dll 27-Sep-2002 00:05 5.0.2195.6025 389,392 Samsrv.dll 27-Sep-2002 00:05 5.0.2195.5951 129,296 Scecli.dll 27-Sep-2002 00:05 5.0.2195.5951 302,864 Scesrv.dll 10-Sep-2002 15:50 5.0.2195.6053 123,392 Sp3res.dll 13-Jun-2001 05:05 5.0.2195.3727 3,856 Svcpack1.dll 26-Jun-2001 02:17 3.10.0.103 47,808 User.exe 27-Sep-2002 00:05 5.0.2195.6063 380,176 User32.dll 27-Sep-2002 00:05 5.0.2195.5968 369,936 Userenv.dll 27-Sep-2002 00:05 5.0.2195.5859 48,912 W32time.dll 04-Jun-2002 21:32 5.0.2195.5859 57,104 W32tm.exe 25-Sep-2002 18:04 5.0.2195.6070 1,642,512 Win32k.sys 12-Sep-2002 19:50 5.0.2195.6056 179,472 Winlogon.exe 27-Sep-2002 00:05 5.0.2195.5935 243,472 Winsrv.dll 27-Sep-2002 00:05 5.0.2195.6052 126,224 Wldap32.dll 27-Sep-2002 00:05 5.0.2195.5774 72,976 Wmicore.dll 26-Sep-2002 02:01 5.0.2195.6072 507,664 Lsasrv.dll 27-Sep-2002 00:05 5.0.2195.6011 708,880 Kernel32.dll 27-Sep-2002 00:05 5.0.2195.6070 1,642,512 Win32k.sys 27-Sep-2002 00:05 5.0.2195.5935 243,472 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack 1 and Windows 2000 Service Pack 4.
REFERENCES
For additional information about standard terminology that is used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server product
For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861 How to install multiple Windows updates or hotfixes with only one reboot
Additional query words: BitBlt() bInitPlgDDA()
Keywords: kbhotfixserver kbqfe kbgdi kbapi kbwinnt400presp7fix kberrmsg kbinterop kbwinxpsp1fix kbdisplay kbqfe kbbug kbfix kbwin2000presp4fix KB324828
