Microsoft KB Archive/324637

Knowledge Base

"Please point setup to the path 510581.Winword.msp" error message when you repair, remove, or reinstall an Office program or add a new component

Article ID: 324637

Article Last Modified on 12/4/2007

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APPLIES TO

• Microsoft Office XP Professional Edition
• Microsoft Office XP Small Business Edition
• Microsoft Office XP Standard Edition
• Microsoft Office XP Standard Edition for Students and Teachers
• Microsoft Office XP Developer Edition
• Microsoft Access 2002 Standard Edition
• Microsoft Excel 2002 Standard Edition
• Microsoft FrontPage 2002 Standard Edition
• Microsoft Outlook 2002 Standard Edition
• Microsoft PowerPoint 2002 Standard Edition
• Microsoft Word 2002 Standard Edition

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This article was previously published under Q324637

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to repair, remove, or reinstall an Office XP program or add a new component, you may receive an error message similar to one of the following:

Please point setup to the path 510581.Winword.msp.

-or-

The feature you are trying to use is on a network resource.

CAUSE

This behavior may occur if an update file (patch) is corrupted or was deleted.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, follow these steps:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following key in the registry:

   \HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches

3. On the Registry menu, click Export Registry File, type Patches1 in the File name box, and then click Save.
4. Right-click the key, click Delete, and then click Yes.
5. Locate and then expand the following key in the registry:

   \HKEY_CURRENT_USER\Software\Microsoft\Installer\Products

6. Click each subkey in the Products key until you find one with the entry ProductName whose value is the name of the Office program that you are trying to install, remove, repair, or reinstall. For example

   \HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\GUID\ProductName = "Microsoft Office XP"

   where GUID is the globally unique identifier.
   
   

   If none of the subkeys contain this entry, go to step 9.
7. With the subkey selected, click Export Registry File on the Registry menu, type Patches2 in the File name box, and then click Save.
8. Right-click the subkey, click Delete, and then click Yes.
9. Quit Registry Editor.

REFERENCES

For additional information about troubleshooting setup problems, click the following article number to view the article in the Microsoft Knowledge Base:

308490 How To Troubleshoot an Update Installation by Using Log Files in Office XP

Additional query words: prb OFFXP

Keywords: kbregistry kbtshoot kberrmsg kbprb KB324637

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