Article ID: 323945
Article Last Modified on 11/14/2007
APPLIES TO
- Microsoft Zoo Tycoon
- Microsoft Zoo Tycoon Complete Collection
- Microsoft Zoo Tycoon: Dinosaur Digs 1.0
- Microsoft Zoo Tycoon: Marine Mania
This article was previously published under Q323945
SYMPTOMS
When you use Microsoft Zoo Tycoon Dinosaur Digs Expansion Pack after you install third-party content, guests in your game may appear to be attached and stuck to objects in the zoo.
CAUSE
This problem may occur if one or more Zoo Tycoon and/or Dinosaur Digs files are damaged after you download and install third-party Zoo Tycoon content.
RESOLUTION
To resolve this problem, remove and then reinstall Zoo Tycoon and Dinosaur Digs. To do so, follow these steps.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Part 1: Remove Zoo Tycoon and Dinosaur Digs
- Click Start, and then click Control Panel.
- Click Add or Remove Programs.
- In the Currently installed programs list, click Zoo Tycoon - Dinosaur Digs, and then click Change/Remove.
- Click Uninstall, and then click OK.
- Click OK when you receive the message that Zoo Tycoon - Dinosaur Digs was removed.
- Click Start, and then click Search.
- In the All or part of the file name box, type zoo tycoon.
- In the Look in box, click the drive on which Zoo Tycoon is installed, and then click Search.
- In the search results window, right-click the Zoo Tycoon folder, and then click Delete.
When you are prompted, click Yes to confirm the deletion.
Part 2: Restart the Computer by Using a Clean-Boot Procedure
Use a clean boot to restart your computer. A clean boot is a way to create a clean environment. When you start your computer with a clean boot, Microsoft Windows starts and loads only basic devices and services. For more information about how to use a clean boot, see the "More Information" section later in this article.
To restart your computer with a clean boot, follow the steps that are appropriate to your operating system.
Windows XP
- Click Start, and then click Run.
- Type msconfig in the Open box, and then click OK.
- Click the General tab, and then click Selective Startup.
- Click to clear the following check boxes under Selective Startup.
Process SYSTEM.INI file
Process WIN.INI file
Load Startup Items - Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
- Click OK, and then click Restart to restart the computer.
NOTE: To restore the computer to use a normal startup, click Normal Startup - load all device drivers and services on the General tab in the System Configuration Utility, click OK, and then click Restart to restart the computer.
Windows Me
- Click Start, and then click Run.
- In the Open box, type msconfig, and then click OK.
- Click the General tab, and then click Selective startup.
- Click to clear all of the check boxes under Selective startup.
- On the Startup tab, click to select the *StateMgr check box, and then click OK.
When you are prompted to restart the computer, click Yes.
- After the computer restarts, click Start, click Run, type msconfig in the Open box, and then click OK.
IMPORTANT: Look closely at the General tab to verify that the check boxes that you cleared are still cleared. If you see a selected, unavailable check box (it appears dimmed and has a check mark in it), your computer is not truly "clean-booted," and you may need assistance from the manufacturer of the program that is listed next to the selected, unavailable check box.
NOTE: To restore the computer to use a normal startup, click Normal Startup on the General tab in the System Configuration Utility, click OK, and then restart the computer.
Windows 98
- Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
- On the Tools menu, click System Configuration Utility.
- Click the General tab, click Selective Startup, and then click to clear the following check boxes:
Process Config.sys file
Process Autoexec.bat file
Process Winstart.bat file (if available)
Process Win.ini file
Load Startup group items - Click OK, and then restart the computer.
NOTE: To restore the computer to use a normal startup, click Normal Startup on the General tab in the System Configuration Utility, click OK, and then restart the computer.
Part 3: Reinstall Zoo Tycoon
To reinstall Zoo Tycoon, follow these steps:
- Insert the Zoo Tycoon CD-ROM into the computer's CD-ROM drive or DVD-ROM drive.
If Setup does not start automatically, follow these steps:- Click Start, and then click Run.
- In the Open box, type the following line, where
cd-rom
is the drive letter of the CD-ROM or DVD-ROM drive.cd-rom
:\setup.exe - Click OK.
- Follow the on-screen instructions to install Zoo Tycoon.
Part 4: Reinstall Dinosaur Digs
To reinstall the Dinosaur Digs Expansion Pack, follow these steps:
- Insert the Zoo Tycoon Dinosaur Digs Expansion Pack CD-ROM into the computer's CD-ROM drive or DVD-ROM drive.
If Setup does not start automatically, follow these steps:- Click Start, and then click Run.
- In the Open box, type the following line, where
cd-rom
is the drive letter of the CD-ROM or DVD-ROM drive.cd-rom
:\setup.exe - Click OK.
- Follow the on-screen instructions to install Dinosaur Digs.
MORE INFORMATION
For additional information about how to perform a clean-boot in Windows, click the article numbers below to view the articles in the Microsoft Knowledge Base:
310353 How to Perform a Clean Boot in Windows XP
267288 How to Perform a Clean Boot in Windows Millennium Edition
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Additional query words: setup installation
Keywords: kbsetup kbprb KB323945