Article ID: 323153
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q323153
SYMPTOMS
A computer with two IDE drives on one cable may stop responding (hang) when the computer resumes from standby.
CAUSE
The IDE disk driver does not check the busy bit in the drive status before resetting the drive. This creates a problem with computers that use the S3 sleep state for standby. This state cuts power to the drive instead of issuing a sleep command to the drive as in the S2 standby state. This causes the drives to be reset before the drive negotiation is finished when the drives restart. The specification for ATAPI drives calls for checking the busy bit before resetting the drive. The specification also states that the drive ignore resets until the drives are synchronized and ready to operate after negotiation. Some drives that are currently being sold do not do this. This can cause computers with two drives to start with both drives programmed to be the master on the same cable, causing the computer to hang.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------
09-May-2002 10:45 5.0.2195.5762 86,896 Atapi.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Keywords: kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB323153
