Microsoft KB Archive/323142

Knowledge Base

A "View Only" status message appears after you open SNA Manager

Article ID: 323142

Article Last Modified on 7/21/2004

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APPLIES TO

• Microsoft SNA Server 4.0
• Microsoft SNA Server 4.0 Service Pack 1
• Microsoft SNA Server 4.0 Service Pack 2
• Microsoft SNA Server 4.0 Service Pack 3
• Microsoft SNA Server 4.0 Service Pack 4
• Microsoft Host Integration Server 2000 Standard Edition
• Microsoft Host Integration Server 2000 Service Pack 1

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This article was previously published under Q323142

SYMPTOMS

After you open SNA Manager, you may receive the following status message:

View Only

Additionally, administrators cannot perform the following tasks:

• SNA Administrators cannot make changes and cannot save changes to the configuration (that is, to the Com.cfg file).
• Administrators cannot stop and start services.
• Administrators cannot view permissions by using SNA Server Manager.
  
  To view permissions, follow these steps:
  1. Right-click the subdomain, and then click Properties.
  2. In the Security dialog box, click the Permissions tab.
     
     You receive the following message:

     Could not retrieve domain security information

CAUSE

This problem occurs because the permissions to the Com.cfg file have been changed.

WORKAROUND

To work around this issue, change the SNABase service account to use the Local System Account (LSA).

Keywords: kbtshoot kbview kbmsg kbserver kbservice KB323142

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