Article ID: 322792
Article Last Modified on 5/21/2002
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q322792
SYMPTOMS
When you try to connect to the Internet, you may receive the following error message:
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
App name App version Module name Module version Offset
----------------------------------------------------------------
createsw.exe 0.0.0.0 unknown 0.0.0.0 00006b6e
CAUSE
This issue may occur if the Createsw.exe Trojan is running on your computer. Createsw.exe is a user-monitoring Trojan file that may insert Web pages on to your computer.
RESOLUTION
Microsoft does not provide software that can detect or remove computer viruses. If you suspect or confirm that your computer is infected with a virus, obtain current antivirus software. For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base:
49500 List of Antivirus Software Vendors
MORE INFORMATION
For additional information about Trojan programs, click the article number below to view the article in the Microsoft Knowledge Base:
129972 Description of Computer Viruses
Keywords: kberrmsg kbenv kbprb kbprod2web KB322792
