Article ID: 322175
Article Last Modified on 2/22/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q322175
SYMPTOMS
If you try to join a domain during Windows 2000 Setup preinstalled by using Sysprep or a Remote Installation Services (RIS) image, you may receive the following error message:
This error may occur even if you use a valid user name and password to join the domain.
CAUSE
This problem occurs if both of the following are true:
- Your Windows 2000 Sysprep image is at Windows 2000 Service Pack 2 (SP2) level or Windows 2000 Service Pack 3 (SP3) level.
- TCP/IP was installed in the original operating system installation that was used for the image, but the computer name was different from the name that is being used during Setup.
With TCP/IP preinstalled, Kerberos is used for authentication during the process of joining the domain. Incorrect code in Kerberos causes the computer name to be substituted for the user name that is supplied for authentication. Restarting the computer avoids the incorrect code because the computer name is already set and is not changed.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------------
05-Jun-2002 11:29 5.0.2195.5781 123,664 Adsldp.dll
05-Jun-2002 11:29 5.0.2195.5781 131,344 Adsldpc.dll
05-Jun-2002 11:29 5.0.2195.5781 62,736 Adsmsext.dll
05-Jun-2002 11:29 5.0.2195.5801 358,160 Advapi32.dll
05-Jun-2002 11:29 5.0.2195.5265 42,256 Basesrv.dll
05-Jun-2002 11:29 5.0.2195.5855 49,424 Browser.dll
05-Jun-2002 11:29 5.0.2195.5595 135,952 Dnsapi.dll
05-Jun-2002 11:29 5.0.2195.5595 96,016 Dnsrslvr.dll
05-Jun-2002 11:29 5.0.2195.5722 45,328 Eventlog.dll
05-Jun-2002 11:29 5.0.2195.5684 222,480 Gdi32.dll
05-Jun-2002 11:29 5.0.2195.5859 145,680 Kdcsvc.dll
04-Jun-2002 14:31 5.0.2195.5859 199,952 Kerberos.dll
05-Jun-2002 11:29 5.0.2195.4928 708,880 Kernel32.dll
05-Jun-2002 10:50 5.0.2195.5861 71,024 Ksecdd.sys
05-Jun-2002 10:50 5.0.2195.5861 505,616 Lsasrv.dll
05-Jun-2002 10:50 5.0.2195.5861 33,552 Lsass.exe
04-Jun-2002 14:31 5.0.2195.5859 107,792 Msv1_0.dll
05-Jun-2002 11:29 5.0.2195.5855 307,472 Netapi32.dll
05-Jun-2002 11:29 5.0.2195.5723 360,208 Netlogon.dll
05-Jun-2002 11:29 5.0.2195.5839 916,752 Ntdsa.dll
05-Jun-2002 11:29 5.0.2195.5585 386,832 Samsrv.dll
05-Jun-2002 11:29 5.0.2195.5837 128,784 Scecli.dll
05-Jun-2002 11:29 5.0.2195.5757 299,792 Scesrv.dll
25-Jun-2001 19:17 3.10.0.103 47,808 User.exe
05-Jun-2002 11:29 5.0.2195.4314 402,192 User32.dll
05-Jun-2002 11:29 5.0.2195.5644 369,936 Userenv.dll
05-Jun-2002 11:29 5.0.2195.5859 48,912 W32time.dll
04-Jun-2002 14:32 5.0.2195.5859 57,104 W32tm.exe
31-May-2002 10:26 5.0.2195.5840 1,642,192 Win32k.sys
03-May-2002 11:31 5.0.2195.5731 178,960 Winlogon.exe
05-Jun-2002 11:29 5.0.2195.4602 243,472 Winsrv.dll
05-Jun-2002 11:29 5.0.2195.5737 125,712 Wldap32.dll
WORKAROUND
To work around this problem, turn off the computer when you receive the error message. When you restart the computer, Setup starts again and the computer can join the domain.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one restart, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: NetJoinDomain
Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbsecurity kbbug kbfix kbwin2000presp4fix KB322175
