Knowledge Base

FP2002: "Error 2744. An Internal Error Has Occurred." Error Message When You Try to Install FrontPage

Article ID: 321487

Article Last Modified on 2/1/2007

APPLIES TO

Microsoft FrontPage 2002 Standard Edition, when used with:
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 98 Second Edition

This article was previously published under Q321487

SYMPTOMS

When you try to install FrontPage, you may receive the following error message:

Error 2744. An internal error has occurred.

CAUSE

This problem may occur if the installation of the Microsoft System Files Update is damaged.

RESOLUTION

To resolve this problem, follow these steps in the order in which they are presented.

Part 1: Clear the Contents of the Temp Folder

On the desktop, double-click My Computer.
Right-click your system drive, and then click Properties. By default, the system drive is C.
On the General tab, click Disk Cleanup.
Click to select the Temporary files check box, click OK, and then click Yes to confirm the deletion.

Part 2: Install the OLE Automation Update

Insert the Microsoft Office XP CD-ROM into your CD-ROM or DVD-ROM drive. Hold down the SHIFT key to prevent the program from starting automatically.
Start Windows Explorer, and locate and then open the following folder, where drive is the letter of your CD-ROM or DVD-ROM drive that contains the Office XP CD:

drive:\Files\Osp\1033\IE5\En
Double-click the Oainst.exe file.

Oainst.exe installs the OLE automation update.

Part 3: Install FrontPage and Reinstall the System Files Update

Click Start, and then click Run.
In the Open box, type the following line, and then click OK, where drive is the letter of your CD-ROM or DVD-ROM drive that contains the Office XP CD:

drive\Setup.exe /spforce
On the Maintenance Mode Options page of the System Files Update Maintenance Mode Wizard, click Repair System Files Update - Restore your System Files Update installation to its original state, and then click Next.
Click Reinstall System Files Update, and then click Install.
On the Maintenance Mode Options page of the Microsoft Office XP Setup Wizard, click the option that is appropriate for your situation, and then follow the on-screen instructions to install FrontPage.

MORE INFORMATION

For additional information about the System Files Update, click the article number below to view the article in the Microsoft Knowledge Base:

286399 OFFXP: Description of the System Files Update

For additional information about Setup command-line switches for Office XP, click the article number below to view the article in the Microsoft Knowledge Base:

283686 OFFXP: Setup Command-Line Switches for Office XP

For additional information about how to troubleshoot the Error 2744 error message that you receive when you install Office XP, click the article number below to view the article in the Microsoft Knowledge Base:

314437 OFFXP: Error Message: Error 2744. An Internal Error Has Occurred

Additional query words: front page prb

Keywords: kberrmsg kbprb KB321487