Article ID: 320992
Article Last Modified on 5/27/2005
APPLIES TO
- Microsoft Windows CE Platform Builder 4.0
This article was previously published under Q320992
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When Microsoft Pocket Internet Explorer finishes downloading and saving a file on a platform with a custom shell, the Webview control generates the following message:
WebPage - A system shell must be present to support executing folder paths or shell extensions.
Because this message is behind the main Pocket Internet Explorer window, you cannot see the message. This may make it appear as if Pocket Internet Explorer has stopped responding.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
IMPORTANT: You must apply this hotfix, and then add the following change to the registry of the device:
[HKEY_CURRENT_USER\Software\Apps\PocketIE]
"ExecShellOnFileDownload"=dword:
If the ExecShellOnFileDownload value is equal to '0', the shell is not started when a file download starts. For any other value, the shell starts and shows the folder that contains the recently-downloaded file. If this key does not exist, the shell starts. By default, the ExecShellOnFileDownload value is not present, so the OEM must create it in to stop the shell from starting when a file download starts.
A supported software update is now available from Microsoft as Windows CE 4.0 Core OS QFE 020422. To resolve this problem immediately, click the following article number for information about obtaining Windows CE Platform Builder and core operating system software updates:
837392 How to locate core operating system fixes for Microsoft Windows CE Platform Builder products
The English version of this package should have the following file attributes or later:
Size File name
-----------------------------------------------
4,962,648 020422_armv4i_wce40-q320992.exe
4,974,936 020422_armv4t_wce40-q320992.exe
4,958,552 020422_armv4_wce40-q320992.exe
4,716,888 020422_mips16_wce40-q320992.exe
4,942,168 020422_mipsii_fp_wce40-q320992.exe
4,942,168 020422_mipsii_wce40-q320992.exe
5,019,992 020422_mipsiv_fp_wce40-q320992.exe
5,019,992 020422_mipsiv_wce40-q320992.exe
4,725,080 020422_sh3_wce40-q320992.exe
4,729,176 020422_sh4_wce40-q320992.exe
4,430,168 020422_x86_wce40-q320992.exe
The English version of this fix should contain the following files, with the listed file attributes or later:
Date Time Size File name Platform
-------------------------------------------------------------
10-Apr-2002 01:23 7,340,922 Webview.lib armv4 (debug)
10-Apr-2002 01:23 413,696 Webview.pdb armv4 (debug)
10-Apr-2002 01:22 5,887,820 Webview.lib armv4 (retail)
10-Apr-2002 01:22 413,696 Webview.pdb armv4 (retail)
10-Apr-2002 01:27 7,358,066 Webview.lib armv4i (debug)
10-Apr-2002 01:27 413,696 Webview.pdb armv4i (debug)
10-Apr-2002 01:26 5,898,274 Webview.lib armv4i (retail)
10-Apr-2002 01:26 413,696 Webview.pdb armv4i (retail)
10-Apr-2002 01:25 7,113,486 Webview.lib armv4t (debug)
10-Apr-2002 01:25 413,696 Webview.pdb armv4t (debug)
10-Apr-2002 01:24 5,843,792 Webview.lib armv4t (retail)
10-Apr-2002 01:24 413,696 Webview.pdb armv4t (retail)
10-Apr-2002 01:39 6,953,624 Webview.lib mips16 (debug)
10-Apr-2002 01:39 413,696 Webview.pdb mips16 (debug)
10-Apr-2002 01:35 5,252,052 Webview.lib mips16 (retail)
10-Apr-2002 01:35 413,696 Webview.pdb mips16 (retail)
10-Apr-2002 01:29 7,394,946 Webview.lib mipsii (debug)
10-Apr-2002 01:29 413,696 Webview.pdb mipsii (debug)
10-Apr-2002 01:28 5,720,008 Webview.lib mipsii (retail)
10-Apr-2002 01:28 413,696 Webview.pdb mipsii (retail)
10-Apr-2002 01:41 7,395,516 Webview.lib mipsII_fp (debug)
10-Apr-2002 01:41 413,696 Webview.pdb mipsII_fp (debug)
10-Apr-2002 01:40 5,720,338 Webview.lib mipsII_fp (retail)
10-Apr-2002 01:40 413,696 Webview.pdb mipsII_fp (retail)
10-Apr-2002 01:31 7,491,752 Webview.lib mipsiv (debug)
10-Apr-2002 01:31 413,696 Webview.pdb mipsiv (debug)
10-Apr-2002 01:30 5,810,158 Webview.lib mipsiv (retail)
10-Apr-2002 01:30 413,696 Webview.pdb mipsiv (retail)
10-Apr-2002 01:43 7,492,372 Webview.lib mipsiv_fp (debug)
10-Apr-2002 01:43 413,696 Webview.pdb mipsiv_fp (debug)
10-Apr-2002 01:42 5,810,532 Webview.lib mipsiv_fp (retail)
10-Apr-2002 01:42 413,696 Webview.pdb mipsiv_fp (retail)
10-Apr-2002 01:18 6,609,730 Webview.lib sh3 (debug)
10-Apr-2002 01:18 413,696 Webview.pdb sh3 (debug)
10-Apr-2002 01:17 5,363,048 Webview.lib sh3 (retail)
10-Apr-2002 01:17 413,696 Webview.pdb sh3 (retail)
10-Apr-2002 01:21 6,609,708 Webview.lib sh4 (debug)
10-Apr-2002 01:20 413,696 Webview.pdb sh4 (debug)
10-Apr-2002 01:19 5,358,950 Webview.lib sh4 (retail)
10-Apr-2002 01:19 413,696 Webview.pdb sh4 (retail)
10-Apr-2002 01:16 6,190,970 Webview.lib x86 (debug)
10-Apr-2002 01:16 413,696 Webview.pdb x86 (debug)
10-Apr-2002 01:15 5,095,124 Webview.lib x86 (retail)
10-Apr-2002 01:15 413,696 Webview.pdb x86 (retail)
MORE INFORMATION
This problem only occurs when you are using Pocket Internet Explorer, and does not occur when you are using Microsoft Internet Explorer 5.5 for Windows CE.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: hangs crash
Keywords: kbbug kbfix kbqfe kbenv kbui KB320992
